Introduction
At Nomad Primaries, we are committed to delivering your travel gear safely and efficiently to customers worldwide. This Shipping Policy explains how orders are processed, shipped, and handled after purchase.
Order Processing
All orders are reviewed and processed after confirmation. Orders are typically processed within 1 to 3 business days after placement.
Orders placed on weekends or public holidays may require additional processing time.
Cash on Delivery Orders
Nomad Primaries currently offers Cash on Delivery (COD) as the available payment method. Customers are required to provide accurate shipping and contact information to ensure successful delivery.
Our team may contact customers to confirm order details before dispatch.
Shipping Coverage
We proudly ship to customers worldwide. Shipping availability may vary depending on destination, local courier access, and operational conditions.
Shipping Charges
Shipping costs, if applicable, are calculated based on:
- Delivery location
- Package size and weight
- Courier service availability
Any applicable shipping fees will be displayed during checkout or communicated before order confirmation.
Order Tracking
When tracking services are available, customers may receive shipping or tracking updates through email or other provided contact methods after the order has been dispatched.
Delivery Issues
If you experience issues with your delivery, including lost packages, damaged shipments, or missing items, please contact us within 5 days of the expected delivery date.
We will work with our shipping partners to investigate and resolve the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout. Nomad Primaries is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Additional charges may apply for reshipment if an order is returned due to inaccurate information.
Delays Beyond Our Control
Delivery delays may occasionally occur due to factors outside our control, including:
- Weather conditions
- Customs processing
- Courier disruptions
- High seasonal demand
- Natural events or transportation issues
We appreciate your patience and understanding in such situations.
Damaged Packages
If your package arrives visibly damaged, please document the condition with photos and contact us within 48 hours of receiving the order.
Our support team will review the issue and assist with an appropriate resolution.
Contact Information
For shipping-related questions or support, please contact us at:
Email: [email protected]