Introduction

At Nomad Primaries, customer satisfaction is important to us. We strive to provide high-quality travel gear and ensure a smooth shopping experience for customers worldwide. This Refunds and Return Policy explains the conditions, timelines, and procedures for returns, replacements, and refunds.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To qualify for a return, the item must:

  • Be unused and in original condition
  • Include original packaging, tags, and accessories
  • Show no signs of damage caused by misuse or improper handling

Products that do not meet these conditions may not be eligible for return approval.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include clear photos and order details when submitting your request.

Once verified, we will arrange a replacement or suitable resolution.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or damaged products caused by customer handling
  • Items returned without original packaging
  • Clearance or final sale items
  • Customized or personalized products

Return Process

To initiate a return request, contact our support team at [email protected] with:

  • Your full name
  • Order number
  • Reason for return
  • Supporting photos if applicable

Our team will review your request and provide return instructions within 2 to 5 business days.

Refund Process

Once the returned item is received and inspected, approved refunds will be processed within 7 to 10 business days.

As Nomad Primaries currently operates with Cash on Delivery (COD) payments only, refunds may be issued through:

  • Bank transfer
  • Store credit
  • Alternative agreed refund method based on customer location

Customers will be contacted to confirm refund details after approval.

Exchange Policy

Customers may request an exchange within 7 days of delivery for eligible items. Exchanges are subject to product availability.

If the requested replacement item is unavailable, an alternative solution or refund may be offered.

Shipping Costs for Returns

Customers may be responsible for return shipping costs unless the return is due to:

  • Wrong item received
  • Defective product
  • Damaged item upon arrival

Shipping fees paid during the original order process are generally non-refundable unless otherwise stated.

Processing Time

Please allow:

  • 2 to 5 business days for return request review
  • 7 to 10 business days for refund processing after approval
  • Additional transit time depending on customer location and shipping provider

Order Cancellations

Orders may be canceled within 12 hours of placement if they have not yet been processed or shipped. Cancellation requests submitted after processing may not be accepted.

Contact Information

For any questions regarding returns, exchanges, or refunds, contact us at:

Email: [email protected]